First Direct website and app down leaving customers unable to use online banking

FIRST Direct's website and app has gone down for some customers, leaving them unable access their online banking account.

Frustrated customers have been taking to Twitter this afternoon, May 25, to complain to the bank.

First Direct users have been greeted with the following message when trying to access the First Direct app and website.

It reads: "It's us, not you. Sorry.

"Something's not right with our system – please try again later or call customer services on 03 456 100 100 and quote error code FD890T."

Complaining to the bank, one customer said: "Hi First Direct are you having tech issues? Can’t log on via app or online banking."

Another said: "Is there a problem with the mobile app? Getting 'sorry there appears to be a problem' prior to login."

A third tweeted: "Definitely an issue with the app – something went wrong message even after restarting and doesn’t look like I’m the only one."

First Direct has been replying to some customers on Twitter, saying it is aware of an issue.

The bank replied to one person, saying: "I'm very sorry, but yes, we are aware of this issue currently affecting our digital channels, we're working on it as a priority, and we'll be back up and running soon.

"For any urgent banking queries, please call us on 03 456 100 100."

The Sun has contacted First Direct for more information about what's causing the issue, as well as how many customers are affected.

More to follow…

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