‘Ridiculous!’ Royal Mail warns customers of major postal delays today – ‘What’s going on?’
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All week the Royal Mail has been suffering major delays to its delivery service. Up and down the country, people are complaining of not having their post delivered for days, and sometimes weeks. With the Christmas backlog to get through and staffing issues due to Covid, there are 104 areas affected. Here’s the latest update.
Royal Mail operates between air, road, and rail to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK.
As of today, Friday 14 January, there have been delays to some of the operations in the last 24 hours.
The air network operated to schedule over the last 24 hours.
The rail network operated to schedule over the last 24 hours with one exception; a train from the North East Distribution Centre bound for The Princess Royal Distribution Centre was delayed arriving due to a broken-down freight train between Grantham and Peterborough.
As a result, some mail posted on Thursday in the North East of England, due for delivery today in London and the South East of England may arrive slightly later than expected.
Royal Mail’s road network also operated to schedule over the last 24 hours with one exception; a vehicle from the Preston Mail Centre arrived late into the National Distribution Centre last night due to congestion on the M6 motorway.
As a result, a small amount of mail posted on Thursday in the BB, FY, LA and PR postcode areas, due for delivery today to addresses across the rest of the UK, may arrive later than expected.
Several mail centres have reported, “not all mail was processed or despatched to schedule over the last 24 hours, and as a result, some mail may be delivered slightly later than expected”.
The mail centres affected are:
Chester Mail Centre: Some mail posted on Thursday in the CH, LL and SY postcode areas, due for delivery today to addresses across the rest of the UK.
Home Counties North Mail Centre: Some mail posted on Thursday in the AL, EN, HP, LU, SG and WD postcode areas, due for delivery today to addresses across the rest of the UK.
London Central Mail Centre: Some mail posted from across the UK on Thursday, due for delivery today to addresses in the EC, N, W1 and WC postcode areas.
Swindon Mail Centre: Some mail was posted from across the UK on Thursday, due for delivery today to addresses in the OX, RG and SN postcode areas.
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Royal Mail “deliveries are operating as normal across most of the country today”, the website reads.
“We aim to deliver to all addresses we have mail for, six days a week.”
However, there are a “small number of local offices” experiencing “local issues such as Covid-related self-isolation, high levels of sick absence, resourcing, or other local factors”.
The company’s response is: “In those cases we will rotate deliveries to minimise the delay to individual customers.
“We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.
“We’re sorry for any inconvenience and thank you for your understanding.”
The local offices most impacted are:
Amesbury (SP3 and SP4)
Barking DO (IG11)
Bearsden DO (G61)
Bicester DO (OX25 to OX27)
Bredbury DO (SK6)
Bridge Of Don DO (AB22 and AB23)
Bristol South DO (BS3, BS13 and BS41)
Burgess Hill DO (BN6 and RH15)
Caldicot DO (NP26)
Cramlington DO (NE23)
Cricklewood DO (NW2)
East Kilbride DO (G74, G75 and G79)
Eccles DO (M30)
Erskine DO (PA7 and PA8)
Finsbury Park DO (N4)
Glasgow G33 and G34 DO
Glasgow G43 and G46 DO
Golders Green DO (NW11)
Havant DO (PO9 and PO10)
Herne Hill DO (SE24)
Hitchin DO (SG4 and SG5)
Holloway DO (N7)
Hornsey DO (N8)
Hove DO (BN3 and BN52)
Islington DO (N1 and N1C)
Lark Lane DO (L17)
Larkhall DO (ML9 and ML10)
Maida Hill DO (W9)
Manchester South West DO (M15, M16 and M32)
Maryport DO (CA15)
Muswell Hill DO (N10)
New Ferry DO (CH32, CH62 and CH63)
Newport East DO (NP18 and NP19)
Newton Mearns DO (G77)
Northwich DO (CW8 and CW9)
Oxted DO (RH8)
Perth DO (PH1. PH2 and PH14)
Pontefract DO (WF7, WF8, WF9 and WF11)
Rayleigh DO (SS6)
Redcar DO (TS10 and TS11)
Rotherhithe DO (SE16)
Rottingdean DO (BN2 and BN51)
Sheffield North East DO (S5)
Shepshed DO (LE12)
South Croydon DO (CR2)
Speke DO (L24)
St. Helens DO (WA9 to WA11)
Swindon West DO (SN5)
Thame DO (OX9 and OX39)
The Hyde DO (NW9)
Upminster DO (RM14)
Upper Holloway DO (N19)
Upton DO (CH30 and CH39)
Wallasey DO (CH27, CH44 and CH45)
Wantage DO (OX12)
Warrington DO (WA1, WA2, WA4 and WA5)
West Norwood DO (SE27)
West Wickham DO (BR4)
Willesden DO (NW10 and NW26)
Wootton Bassett DO (SN4 and SN16)
Twitter user @Harratomic commented: “@RoyalMail just got my Christmas cards (3 weeks late!). What’s going on?! Hope there’s nothing time-critical in the post…”
Catharine Frediana fumed: “@RoyalMailHelp @RoyalMail We have not had any post to our ENTIRE neighbourhood for coming up to 3 weeks! RH8 9. What is being done to restore normal service? Any service?! How do we get our post? #oxted @ClaireCoutinho No answers to formal complaints.”
Tariq Iqbal said: @RoyalMail please can I get my post, it been several weeks now and I’m waiting on a really important letter. #royalmail #delays.”
Hazel Jacobs explained the issues in her area: “Ridiculous postal delays @RoyalMail just received two birthday cards posted 14/15th Dec. Covid excuses are wearing thin with only one delivery of post, packages etc every 10 days to 2 weeks since November 2021. And not much better before then.”
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