Tesco Clubcard changes: Supermarket announced big voucher rule change – are you affected?
The coronavirus lockdown has dramatically affected the way people shop for their groceries, with supermarkets regularly updating policies to reflect the new guidelines. Many have been implementing new social distancing rules in stores as well as providing new ways to deliver food to vulnerable customers. In its latest review, Tesco has announced good news for shoppers with Clubcard vouchers that are due to run out this month.
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Customers who have a Clubcard will earn points each time they shop, with one point given for each £1 spent at Tesco.
They can also earn points when buying Tesco fuel, with one point for every £2 spent.
The points soon add up and can be used to take money off your shop in store or online, with 150 points worth a £1.50 Tesco voucher.
However, customers can also triple the points’ value by spending them with one of Tesco’s partners such as Pizza Express or Now TV.
But there is a catch, as Clubcard vouchers are only valid for two years after they’re issued, with expiry dates printed on them to warn customers of when they run out.
The vouchers are sent out every three months with a statement, or they can be added to customers’ accounts instantly with the Faster Vouchers scheme.
With the lockdown affecting the public’s spending habits, Tesco has announced a change to the Clubcard rules in a bid to help shoppers.
Any vouchers that were due to expire in May 2020 will now be extended until November 30 2020.
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In an email to customers, Zoe Evans from the Tesco UK Customer Engagement Centre wrote: “We appreciate that, for many reasons, most of us aren’t shopping as often as we did before lockdown.
“As a little help from Clubcard, we want to give you more time to use your vouchers which were due to expire on 31 May 2020.
“Any vouchers issued in May 2018 will now not expire until 30 November 2020, giving you an extra six months to use them.
“We’ll update the expiry date on your digital vouchers, and we’ll continue to accept paper vouchers in-store until the extended expiry date. We really hope it helps, and take care.”
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The expired vouchers work in exactly the same way, and will be accepted online, in-store and with Reward Partners.
Tesco has told customers that if they have Clubcard vouchers expiring in May 2020, they’ll see a new expiry date for them in their online account.
The new rule also applies to Tesco Bank vouchers, according to a statement on the website.
“Tesco Bank vouchers which expire in May 2020 will work in exactly the same way as other Clubcard vouchers, with their expiry dates extended for a further 6 months until 30 November 2020,” Tesco commented.
However, the rule doesn’t apply to all vouchers issued to customers going forward.
In its latest update on the website, Tesco said: “Vouchers that have already been issued which expire after May 2020 will not change and will continue to be valid for two years from the date they were issued.”
The new policy only affects vouchers that were due to expire this month, as the lockdown has affected how and when customers can shop, as well as causing many of the reward partners to be unavailable as locations and restaurants remain closed.
The move will be welcome news for customers who are looking to save money, with many vouchers going out of date before they can use them.
It was reported in February that £17 million worth of unused Clubcard vouchers were due to expire.
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